Support
Passport, visa, and ID photos that meet the official specs — made on your phone
Need assistance or have feedback regarding the app? Get in touch with our team directly:
Face a window or another even light source so there are no shadows on your face, keep a neutral expression with your mouth closed, and look straight into the camera with your head upright. The background does not matter — the app replaces it with the colour your country requires. Follow the on-screen guides for head size and eye line; the check screen tells you exactly what to fix.
The app covers passport and visa formats for 194 countries, including the US 2×2 inch standard, the 35×45 mm format used across the EU and the UK, and the international ICAO specification. Select the country and document type first — the template, background colour, and head-size rules change with it.
Those countries require ID photos for certain documents to be taken at a public authority or a certified studio and transmitted digitally. In Germany this has applied since 1 May 2025 to the Personalausweis, Reisepass, and Aufenthaltstitel, so a self-made photo cannot be used for them. A photo made with the app can still be used there for other purposes — driving licence, visa applications, Bahncard, company and student IDs. The app raises this warning when you select Germany; it does not yet flag every country with a comparable rule, so check with the issuing authority before you rely on a self-made photo.
Yes. Besides the single digital image, the app builds a print-ready PDF sheet with several copies and cut lines, in 10×15 cm, 4×6 inch, A4, or US Letter. The digital image is saved to your photo library; the sheet is a PDF, so instead of the photo library you pass it on with the share sheet — mail it to yourself, drop it in Files or Drive, send it to a printer, or hand it to a photo printing service. Print it at 100% scale, without “fit to page”; for the 10×15 and 4×6 sheets order a standard borderless photo print.
It is never a subscription. The app is free to download, and capture, background replacement, alignment, and the compliance check are free — you only pay to remove the watermark and export. You can either unlock the photo you are working on (digital file plus print sheet) or buy the one-time Unlimited unlock for every photo, forever. Prices are shown in the app in your local currency.
Open Settings → Restore Purchases; that re-reads your receipt from the App Store or Google Play and restores an Unlimited unlock on any device signed in to the same account. If a payment went through but the unlock was not saved, the app shows a Claim Unlock button — tapping it finishes the unlock, and you are not charged twice. If neither works, email us with the store receipt and we will sort it out.
Yes. Background removal, face alignment, the compliance check, and export all run locally on your device using the operating system's on-device vision framework. Your photos and the face measurements used for alignment never leave your phone — there is no server to upload them to, and no account is required. Digital exports are stripped of EXIF metadata. The app records anonymous usage statistics to see which features are used — never photos or face data — and you can switch that off under Settings → Share Usage Data. See the Privacy Policy for details.
The app checks the published geometric requirements, but the issuing authority always has the final say, and some things — lighting, expression, glasses, head coverings, print quality — it cannot verify for you. If a photo was rejected, tell us the country, document type, and the reason you were given at passportrait@auronet.de; we use those reports to correct the templates.